Property Owners & Investors – Management Services
Innovation and attention to detail are the keys to our pro-active management – we are committed to providing precise management services with the latest in technology, property management software, systems and strategies whilst retaining the personal approach for which we have become renowned. You will receive timely, relevant and accurate information regarding your asset during every stage of the management cycle. You can access all of your property information 24/7, using our dedicated owner portal – click here
You will be delighted with our service – we guarantee it. Our service charter and guarantee will provide you with complete peace of mind. We take our commitment to you and the management of your asset very seriously and offer a money back guarantee of quality service.
Your property will be inspected twice annually and you will receive a comprehensive written report with digital images for each inspection. We understand that these regular inspections are a vital part of our service for both our rental providers and renters and unlike many other real estate agencies, we do not outsource this important task. You will also be offered the opportunity to accompany us to each and every inspection, at a time to suit you.
Repairs and maintenance
You will be advised of all issues relating to maintenance and care of your asset – we do not approve any non-urgent repairs without your specific approval. In the case of urgent repairs, we will act strictly in accordance with your written instructions and the relevant legislation if you are unavailable or out of reach. We use trades people who are licensed, insured and competitively priced to minimize expenses and ensure quality workmanship.
We can assist with payment of other property expenses, such as council and water rates, owners corporation fees, cyclical maintenance services, gardening and swimming pool maintenance expenses. These expenses can be deducted from rental funds with your approval.
Rental and lease reviews
Rental reviews are conducted regularly, in accordance with the relevant legislative requirements, to ensure that your asset is achieving the best possible return. We consider all relevant information during this process, such as the Consumer Price Index, economic and market conditions and the quality of your existing renter.
Frequently Asked Questions:
When will I receive the rent?
Your rental income will be diligently collected and administered according to your specific instructions. Your funds will be in your nominated account within seven days of the rental due date. On the rare occasion that rental payments have not been received, you will be kept fully informed during administration of our strict arrears policy.
Most renters pay rent each calendar month in advance, unless alternative arrangements have been made in advance. We have several convenient payment options available to renters, including B-pay, direct debit, internet transfer and credit card payments. Your funds are disbursed electronically into your nominated account, to ensure that you receive your rental monies promptly. A statement of disbursement is provided by email and/or post for your convenience. We have a zero tolerance policy to rental arrears. If rent is more than one day late, our system allows us to immediately address this with your renters and keep you informed of the situation every step of the way.
What are my obligations regarding gas and electrical safety?
Rental providers who enter into a new agreement on or after 29 March 2021, or have a fixed term agreement of more than five years which rolls over into a periodic tenancy on or after 29 March 2021, must undertake gas and electricity safety checks.
Rental providers must ensure that an electrical safety check of all electrical installations and fittings in the premises (in accordance with section 4 of AS/NZS 3019 “Electrical installations—Periodic verification”) is conducted every two years by either:
- a Registered Electrical Contractor, or
- a licensed electrician that is employed by a Registered Electrical Contractor.
The rental provider must also ensure that a gas safety check of all gas installations and fittings on the premises is conducted every two years by a licensed or registered gasfitter who is endorsed to service Type A gas appliances. If a gas safety check has not been conducted within the last two years at the time the renter occupies the premises, the rental provider must arrange a gas safety check as soon as practicable.
If requested, a rental provider must also provide the renter with the date of the most recent safety check in writing.
What are my obligations regarding disclosure to a prospective renter?
A rental provider must disclose important information to renters before they sign a rental agreement, including where:
- an agent has been engaged to sell the property or, if a contract of sale has been prepared, that there is an ongoing proposal to sell the property,
- there is action underway to enforce a mortgage over the property which means the mortgagee is acting for possession of the property,
- the rental provider is not the owner of the property, and what rights they have in letting the property
- the electricity is supplied to the property from an embedded electricity network, and the details of this network
- the premises or common property is known by the rental provider to have been the location of a homicide in the last 5 years
- the premises comply with the rental minimum standards
- the rental provider has received a repair notice in the last 3 years that is related to mould or damp in the premises which is caused by or related to the building structure
- the date of the most recent gas safety check, electrical safety check, and pool barrier safety check (if relevant)
- there are any outstanding recommendations to be completed from a gas or electrical safety check
- the premises is registered under the Heritage Act 2017
- the premises is known by the rental provider to:
- be contaminated because the premises has been used for trafficking or cultivation of a drug of dependence in the last 5 years
- have friable or non-friable asbestos based on an inspection by a suitably qualified person
- be affected by a building or planning application
- the premises or common property is known to be the subject of any notice, order declaration, report or recommendation issued by a relevant building surveyor, municipal building surveyor, public authority or government department relating to any building defects or safety concerns for the property,
- there is a current domestic building work dispute under the Domestic Building Contracts Act 1995 which applies to or affects the premises,
- there is a current dispute under Part 10 of the Owners Corporations Act 2006 (any internal dispute, for example between lot owners, occupants and/or the manager) which applies to or affects the premises,
- there are any owners corporation rules applicable to the premises – and if so, the renter must receive a copy of them.
Does my property have to comply with minimum standards?
For all new rental agreements or any fixed rental agreements which roll over into a periodic (month to month) agreement on or after the 29 March 2021, the rental property must meet minimum standards.
There are some rental minimum standards that have been delayed for 1-2 years to give rental providers time to get the property ready. A list of minimum standards is available from Consumer Affairs Victoria.
What are my obligations regarding smoke alarms?
Rental providers must ensure that smoke alarms in rental properties are in working condition and tested regularly. The rental provider must ensure that each smoke alarm is correctly installed and in working condition (including replacing batteries) and that they are tested according to the manufacturer’s instructions once every 12 months.
The renter must give written notice to the rental provider if they become aware that a smoke alarm is not working.
The rental provider must immediately arrange for a smoke alarm to be repaired or replaced as an urgent repair if they are notified that it is not in working order. Repair or replacement of a hard-wired smoke alarm must be undertaken by a suitably qualified person.
The rental provider, on or before the start of the rental agreement, must provide the renter with information about how each smoke alarm works and how they are tested.