Renting – Your Tenancy
We are here to assist you with any issues relating to your tenancy wherever possible. Our renters are our valued clients, deserving of our respect, courtesy and support during their tenancy and beyond. We provide our renters with a dedicated online portal, allowing you to access your tenancy information 24/7, including a facility to report maintenance and to contact us with any queries. Click here to access this portal – Click Here
Rental payments may be made in any of the following ways:
Internet transfer – directly into our trust account
B Pay – using the Ezirent pay system
Credit card – using the Rental Rewards program
Direct debit – from your nominated bank account
Cheque or money order
Our trust account details are as follows:
Account name: Precise Property Group Pty Ltd Trust Account
Account number: 79438 6119 BSB: 083 363 National Australia Bank
We recommend you allow 1-2 business days for funds to reach our trust account.
If you are unable to pay your rent on time, please ensure that you contact our office immediately by email or telephone.
To take advantage of our various options for payment of rent, refer to our renter resources page.
We strongly recommend that you take appropriate insurance for your contents during your tenancy, to provide cover for your possessions in the event of theft, damage by fire, explosion and/or storm. The rental provider does not provide insurance for your contents. Affordable premiums are available for contents cover – refer to our resources page for further information or click here.
As a service to our rental providers and renters, we regularly inspect every property managed by our company and report to the rental provider on the manner in which their property is being maintained and any other relevant matters. The first inspection is conducted after the first three months of your rental agreement, then every six months thereafter. We encourage you to be home for this inspection, however if you prefer, we are also happy to use our spare key for the property should you choose not to be present.
Non urgent repairs
When renting with Precise Property Management, we encourage you to advise our office of any general repairs and maintenance required at the property. This will help our office and your rental provider in providing a safe and secure property for your comfort and enjoyment. It is essential that we are notified of non-urgent repairs in writing. This allows us to have full details of the nature of the problem and to address it swiftly and accurately for you. Click here to report maintenance via our dedicated renting portal –Click Here
If you have an repair which is deemed urgent, please contact our office immediately in writing and we will address this matter without delay on your behalf. Urgent repairs are:
- burst water service
- blocked or broken toilet system
- serious roof leak
- gas leak
- dangerous electrical fault
- flooding or serious flood damage
- serious storm or fire damage
- failure or breakdown of any essential service or appliance provided by a landlord or agent for hot water, water, cooking, heating, or laundering
- failure or breakdown of the gas, electricity or water supply
- any fault or damage in the premises that makes the premises unsafe or insecure
- an appliance, fitting or fixture that is not working properly and causes a substantial amount of water to be wasted
- a serious fault in a lift or staircase.
- Repairs or replacements to broken air conditioning, broken safety devices and faults that make the property unsafe or insecure
More information about urgent repairs can be found in the Consumer Affairs Victoria renting guide click here.
Sharing a property and co-tenancy
In a co-tenancy arrangement, every renter signs the rental agreement and all names appear on the bond lodgement with the Residential Tenancies Bond Authority. In a co-tenancy, any one individual can be held responsible for the actions of all the renters, for example, if the rent is late or a breach of the tenancy occurs.
If a new renter wishes to move in under the existing rental agreement, you must seek written permission from the rental provider – we can help you with this. Once permission is obtained, a renter transfer form must be completed and signed by all parties to the tenancy, then lodged with the Residential Tenancies Bond Authority to advise of the change of tenancy.
Changing the locks
If you wish to change the locks at your own expense, please provide our office with a key as soon as possible, as required by legislation. We can help you with recommending a local, reputable locksmith.