About Us – Our Customer Service

At Precise Property Management, we understand that each of our clients is an individual. Our tailored leasing and property management systems have been created to provide a professional, flexible and friendly service which will meet and exceed your property management needs. Unlike most traditional real estate agencies, we do one thing and one thing only; provide the best possible leasing and property management experience to our landlord and tenants. We do this using the latest real estate software, precise systems and strategies and importantly, by limiting the number of properties under our management. For you, this means a more personal service and greater attention to detail for every aspect of your investment.

We provide a detailed customer service charter for both our residential rental providers and our valued renters. We believe that service is not just commercial – it’s a way of living that pays attention and cares about others. Good service means keeping our promises and being present, open and honest in our business practices.

Our charter sets out our customer service principles and our service guarantee, for your peace of mind.

Michelle Allen

Licensed Estate Agent & Director

Michelle has been part of the real estate industry since 1988 and has built a solid reputation as a respected property manager. She is passionate about property management and her many industry awards are testament to her dedication and high standards of customer care. Michelle has been recognized by her industry peers at the Real Estate Institute of Victoria and the Australian Real Estate Institute in their awards for property management and small business in 2003, 2004, 2006, 2009 and 2010. Michelle’s vision to provide a dedicated property management service was realised in 2006 with the launch of Precise Property Management and her reputation for excellence has grown as a result.

Her integrity, honesty and professional, yet friendly approach are refreshing and uplifting and she has become a role model for many other young industry professionals. Michelle is dedicated to providing a first class service to each and every client, for each and every transaction.

“Michelle, it has been a delight to have you as my property manager. You provide a unique service to both landlords and tenants that is long overdue in this industry. Your level of service leaves others to shame”
Kate, of Briar Hill

“Precise Property Management is utterly reliable, professional and proactive in their service. Communications are always highly responsive and timely. It’s a huge relief for us, living far away from the property, to know that we have someone looking after the property who we trust completely! ”
Charles, of Northern Territory

“Michelle is very friendly and professional and is always prompt with her responses. ”

Ben, of Montmorency

“Michelle is a very thorough and meticulous agent. She always has the landlords interests in mind but she is kind and approachable for tenants. When I buy another investment property I will use her! ”
Katherine, of Kew

“There has been good communication and Michelle knew exactly what was required. Michelle is always extremely punctual and professional”
Geoff, of Greensborough

“We have found Precise Property Management very thorough and professional to use.”
Jason, Eltham

“Thanks to you Michelle for a fabulous turnaround with the application initially and your continued support whenever we ring for any maintenance works.“
Morton, of Briar Hill

“The service offered by Precise Property is both efficient and methodical. The documentation is precise as it should be and the routine inspections carried out help not only the owner but the tenant as well. ”
Asitha, of Reservoir

“Best ever property agency I’ve ever worked with as a tenant. Hassle free arrangements, quick actions in urgent needs. Recommended!!!”
Eli, of Heidelberg Heights