Renting – Your Tenancy

We are here to assist you with any issues relating to your tenancy wherever possible. Our tenants are our valued clients, deserving of our respect, courtesy and support during their tenancy and beyond.

Rental payments
Rental payments may be made in any of the following ways, ensuring that you include your name and/or property address with each transaction so that we may identify your payment. Always ensure you allow 1-2 business days for funds to reach our trust account.

Internet transfer – directly into our trust account
B Pay – using the Ezirent pay system
Credit card – using the Rental Rewards program
Direct debit – from your nominated bank account
Cheque or money order

Our trust account details are as follows:
Account name: Precise Property Group Pty Ltd Trust Account
Account number: 79438 6119 BSB: 083 363 National Australia Bank

If you are unable to pay your rent on time, please ensure that you contact our office immediately by email, fax or telephone.
To take advantage of our various options for payment of rent, refer to our tenant resources page.

Tenants Insurance
We strongly recommend that you take appropriate insurance for your contents during your tenancy, to provide cover for your possessions in the event of theft, damage by fire, explosion and/or storm. The landlord does not provide insurance for your contents. Affordable premiums are available for contents cover – refer to our resources page for further information or click here.

Online Agent
Our Online Agent service is secure and comprehensive. It allows you to view and manage many aspects of your tenancy, using an individual verification code provided by our office. You can access property and lease details and report maintenance, 24 hours a day, 7 days a week. If you require your verification code, please email our office and we will provide this to you. Log onto Online Agent now.

Regular inspections
As a service to our landlords and tenants, we regularly inspect every property managed by our company and report to the owners on the manner in which their property is being maintained and any other relevant matters. The first inspection is conducted after the first three months of your tenancy, then every six months thereafter. We encourage you to be home for this inspection, however if you prefer, we are also happy to use our spare key for the property should you choose not to be present.

Non urgent repairs
When renting with Precise Property Management, we encourage you to advise our office of any general repairs and maintenance required at the property. This will help our office and your landlord provide a safe and secure property for your comfort and enjoyment. As outlined in your welcoming pack at the start of your lease, it is essential that we are notified of non-urgent repairs in writing. This allows us to have full details of the nature of the problem and to address it swiftly and accurately for you.

A detailed form is available on our website for you to report any non urgent maintenance items for your property – click here.
Alternatively you may use your individual access code to report your maintenance query online, via www.onlineagent.com.au. If you require your verification code, please email our office and we will forward it to you.

Our regular inspections of the rented premises are also an ideal time to raise any minor maintenance or repair issues.

Urgent repairs
If you have an repair which is deemed urgent, please contact our office immediately by telephone and we will address this matter without delay on your behalf.
Urgent repairs are:

  • burst water service
  • blocked or broken toilet system
  • serious roof leak
  • gas leak
  • dangerous electrical fault
  • flooding or serious flood damage
  • serious storm or fire damage
  • failure or breakdown of any essential service or appliance provided by a landlord or agent for hot water, water, cooking, heating, or laundering
  • failure or breakdown of the gas, electricity or water supply
  • any fault or damage in the premises that makes the premises unsafe or insecure
  • an appliance, fitting or fixture that is not working properly and causes a substantial amount of water to be wasted
  • a serious fault in a lift or staircase.

More information about urgent repairs can be found in your statement of Rights and Responsibilities (the little red book provided to you at the commencement of your tenancy) or click here.

Sharing a property and co-tenancy
In a co-tenancy arrangement, every tenant signs the tenancy agreement and all names appear on the bond lodgement with the Residential Tenancies Bond Authority. In a co-tenancy, any one individual can be held responsible for the actions of all the tenants, for example, if the rent is late or a breach of the tenancy occurs.

If a new tenant wishes to move in under the existing tenancy, you must seek the landlords written permission – we can help you with this. Once permission is obtained, a tenant transfer form must be completed and signed by all parties to the tenancy, then lodged with the Residential Tenancies Bond Authority to advise of the change of tenancy.

Changing the locks
If you wish to change the locks at your own expense, please provide our office with a key as soon as possible, as required by legislation. We can help you with recommending a local, reputable locksmith.

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