Legal Information
Privacy statement
Precise Property Management respects your rights under the Privacy Act and will adhere to these rights at all times. Information that you provide to us will remain confidential and will not be distributed outside our organisation without your express permission, unless it is required to be provided by law.
Complaint handling procedures.
Precise Property Management makes it easy for you to bring any problems or complaints to our attention.
You can contact us:
By telephone (during business hours):
Telephone 1300 367 747
By e-mail: info@preciseproperty.com.au
By fax: 03 9439 3347
By post: PO Box 780, Eltham 3095 Vic
Please provide as much details as possible about the nature of your complaint, including the outcome you would like. If you need assistance in describing or making a complaint or if you would like to discuss your concerns informally first, please feel free to contact us
How we will handle your complaint
We will treat the process, and all the details of your complaint, in strict confidence. If we need to discuss any issues arising from your complaint with someone outside of the agency, we will obtain your consent first.
We will always try to give you a fair opportunity to explain your case. You should make your initial complaint as clear as possible. Sometimes we may want to meet you in person to discuss your concerns and try to find a satisfactory solution.
How long will it take?
We will endeavour to resolve your complaint as soon as possible. However, the length of time will depend on the nature and complexity of the issues you have raised.
You will receive acknowledgement of receipt of the complaint from us within two business days. We will always try to match our response to the nature of your complaint and your desired outcome, but this may not always be possible.
Some of the things we might do include:
- Take steps to rectify the problem or issue you have raised
- Provide you with additional information or advice so you can understand what happened or how we have dealt with it.
- Take steps to change our policies or procedures if your complaint identifies a problem in the way we are doing things.
What if you’re still unhappy?
Sometimes it will not be possible to resolve a complaint to the satisfaction of everyone, and you might want to escalate the matter to the Estate Agents Resolution Service (EARS) at Consumer Affairs Victoria (CAV)
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